Terms of Service and Refund Policy

1. Acceptance of Terms

Welcome to Hammereng.com ("the Website"). By accessing and using the Website, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please refrain from using the Website.

2. Use of the Website

You agree to use the Website in a manner consistent with all applicable laws and regulations and in accordance with these Terms of Service. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, videos, and logos, are the property of Hammer Engineering and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without prior written consent from Hammer Engineering.

4. Limitation of Liability

The Website and its content are provided "as is" without any warranties of any kind, whether express or implied. Hammer Engineering shall not be liable for any damages, direct or indirect, arising from the use of the Website.

5. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Arizona. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Arizona.

Return Policy:

1. Defective or Damaged Products

We take pride in the quality of our products and want you to have a satisfying shopping experience. If you receive a product that is defective or damaged, you may request an exchange within 14 days of receiving the item. To initiate the exchange process, please contact our customer support team at [customer support email or phone number] and provide the following details:

Order number
Description of the defect or damage
Clear photos showing the defect or damage

2. Exchange Process

Once we receive your exchange request and the necessary information, our customer support team will review your case. If the defect or damage is verified, we will provide instructions for returning the product. You will be responsible for securely packaging the item and shipping it back to us.

3. Eligibility Criteria

Please note that products eligible for exchange under this policy must meet the following criteria:

The defect or damage is not a result of misuse, neglect, or normal wear and tear.
The product is in its original packaging, including all accessories and documentation.

4. Exclusions

This policy does not cover:

Products damaged due to improper handling or use.
Products with altered or removed serial numbers or labels.
Products returned without prior authorization.

5. Refund Option

As per this policy, exchanges are provided for defective or damaged products. We do not offer refunds for products unless exceptional circumstances apply and are determined on a case-by-case basis.

6. Contact Us

For any questions or concerns regarding our return policy or the exchange process, please contact our customer support team at justin@Hammereng.com